Shipping & Delivery

 

SHIPPING within the USA

We provide FREE 2-day shipping to any address within the USA for orders from $150 (excluding Alaska/Hawaii).

Please, check shipping rates for Alaska and Hawaii during checkout.

WE SHIP WORLDWIDE

We can ship anywhere in the world. Our standard pricing should cover most destinations. If your destination has no shipping method available during checkout, contact us and we’ll arrange this with you separately.

Ossaframes.com does not deliver to P.O. Boxes

ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped the next day if ordered by 6 p.m. (EST) upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.

 If your order requires prescription lenses, your order will be processed through our in-house optical lab*. Any item being ordered for you will be processed and we’ll be in touch with you directly to confirm the expected delivery time. Our office hours are 9am – 5pm( EST) Monday to Saturday. We are closed on Sundays. We do not offer a next day service for orders placed on Sundays.

* For standard prescription lenses typically take an additional 1-3 days to process.

Occasionally more complex jobs or prescription orders like rimless frames, tinted or high-curvature lenses can take slightly longer. You will be advised accordingly by our dedicated team, who will contact you within one working day of placing your order.

IMPORT DUTY

In most cases, import duties and taxes are not applied when your parcel arrives, however please note that customers could be charged for some deliveries, once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

OTHER IMPORTANT INFORMATION:

SHIPPING TO RUSSIA

Please note: Customs authorities in Russia have tightened restrictions on import shipments to Russia. As a consequence, non-document shipments sent to private individuals may undergo extraordinary scrutiny leading to an increased number of customs holds and delays in delivery.

Starting February 17th 2014, the Russian Federal Customs Service requires the following information for all non-document shipments intended for personal use valued under $1100:

  • passport / ID copy containing the identification number of the consignee, full name (first, middle, last)
  • a copy of your online order and proof of payment
  • Pro-forma invoice translated to Russian
  • a brokerage service contract granting UPS the authority to file the customs clearance (once items have reached the Russian customs)

Additional documents may be required by the customs authorities upon request. We ask consignees to have a copy of their passport readily available and be responsive to questions/requests for additional documentation in order to complete the clearance of their shipment. Our shippers will be of as much help as possible to facilitate this process by informing the consignees of all these requirements.

For orders outside Moscow or Sankt Petersburg, please contact our Customer Care department to arrange special shipping. The cost might differ slightly from the price level shown below for Russia.

SHIPPING TO CHINA

Please note: In January 2011 regulations for importing goods into China changed slightly and this may affect you if you place an order for delivery into China. All importers and exporters in China are now required to register with Customs authorities for a Customs Registration number (CR Number). In order to clear you goods, you may be contacted by the shipper (DHL) and asked to provide this number – if you do not have one, the shipper will assist you in identifying a qualified import/export agent to help you import your order.

SHIPPING TO CANADA

Please note:Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty.The CBSA calculates any duties owing based on the value of the goods in Canadian funds. If you have any questions related to customs charges you are advised to contact your local customs office.

MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.